FAQs

Returns

• How do I return my order?
• Where do I find my Order Number?
• How long will it take to receive my refund?
• How do I exchange my purchase?
• My purchase arrived damaged, what now?
• How do I cancel my order?

Shipping

• Do I have to pay import duties or taxes?
• My delivery is late, where is my order?
• How long does delivery take?
• Which countries do you deliver to?

Audio Downloads

• What file formats do you use for digital audio downloads?
• It’s release day and I haven’t had an email for my audio download, what now?
• How do I download the digital album or single I’ve purchased?

Buying

• Where can I find voucher codes?
• What payment methods do you accept?

Browsing

• Size Guide
• If I pre-order with you, will it definitely arrive on release day?
• I want to pre-order an item but also purchase an in-stock item together. Will you deliver them separately?