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UK & Europe Warner Music Store Support
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US store support
UK & Europe Store Support
FAQs
FAQs
Returns
How do I return my order?
Where do I find my Order Number?
How long will it take to receive my refund?
How do I exchange my purchase?
My purchase arrived damaged, what now?
How do I cancel my order?
Shipping
Do I have to pay import duties or taxes?
My delivery is late, where is my order?
How long does delivery take?
Which countries do you deliver to?
Audio Downloads
What file formats do you use for digital audio downloads?
It’s release day and I haven’t had an email for my audio download, what now?
How do I download the digital album or single I’ve purchased?
Buying
Where can I find voucher codes?
What payment methods do you accept?
Browsing
Size Guide
If I pre-order with you, will it definitely arrive on release day?
I want to pre-order an item but also purchase an in-stock item together. Will you deliver them separately?
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